• NZ's best relaxation experience 

  • 28 different pools to choose from 

  • Range of pool and spa packages 

  • Family and child-free pool areas 

  • Deluxe pampering packages available 

  • Wonderful outlook over Lake Rotorua


Escape to Polynesian Spa and unlock nature’s gift in Rotorua. Your soul will thank you for it.

Nestled on the shores of Lake Rotorua lies Polynesian Spa – a geothermal bathing and soul soothing retreat, where you can experience wellness sourced from Rotorua’s very own backyard. Renowned for its healing waters and decadent therapies, discover why people have flocked to these waters since the 1800s.

Spas and pools are divided up into family-friendly and child-free areas to provide the best possible conditions for all visitors; choose from the range of available pool and spa packages below to select an option that best suits your needs and you'll be all set to enter and relax! With everything from basic entry to deluxe pampering packages available, everyone can enjoy Rotorua's Polynesian Spa.


  • 28 pools in four bathing areas that are priced accordingly – Lake Spa, Adult Pools & Priest Spa, Private Pools, and the Family Spa. There is no access from each area into the other complex bathing pools

  • There are no time limits for bathing in any of the areas, excluding the private pools which are available for 30 minutes hire

Pool Options

Lake Spa

  • If you are after the ultimate indulgence choose the Lake Spa, set amongst native New Zealand flora and overlooking Lake Rotorua. This area offers quiet relaxed bathing

  • Lockers, towels, shampoo, conditioner, hair dryer and body lotion are included

Adult Pools and Priest Spa

  • For adults only bathing we recommend the Adult Pools & Priest Spa. This is Polynesian Spa's largest bathing area, with two different types of mineral water, and no children guaranteed

  • Towels, lockers and swimwear are NOT included but can be hired at additional cost

Private Pools

  • For the ultimate privacy we have 13 Private Pools, 4 of which have stunning views over Lake Rotorua 

  • Bathing is on a first arrive-first bathe basis, with a comfortable waiting lounge provided if a pool is not immediately available

Family Spa

  • One large geothermally heated chlorinated freshwater pool, and two shallow hot mineral pools for all to enjoy. There is even a small hydro slide!

  • There is no access between the different bathing pools at the complex

  • Towels, lockers and swimwear are NOT included but can be hired at additional cost


  • Any expenses that are not mentioned in the inclusions

Additional Information

  • Children under 8 must be actively supervised in all pools by a caregiver in the water who is over 16 years old 

  • Children permitted if accompanied by two adults in private pool

  • Infants and children under 2 years are free of charge for Lake Spa; under 5 years old are free for Private Pool & Family Spa

  • Babies are required to wear swimming nappies  

  • Adult swimsuits and swimming shorts can be hired for $10, with a $5 refund once returned, or purchased at the Spa Essentials Shop

Hours & Pricing

​Opens daily from 8:00am – 11pm (last entry at 10:15pm)









*Price valid until 30th September 2019


        Hinemoa Street, Rotorua 3010



How to Book

  1. Please fill out and submit the booking form. Once the form received, our team will check on the booking's availability on the date and/or time you prefer, otherwise, we will get in touch with you with an alternative date and/or time.

  2. Once the booking's availability confirmed, a payment link with the total amount to pay will be sent to you . Please complete payment as soon as possible to secure the booking as the availability can be changed from time to time. 

  3. Once the payment received, we will confirm your booking within 1 business day and a confirmation voucher will be sent via email.

How to use

  • Upon confirmation email received, please print the voucher and present on day of the experience.

  • Mobile Vouchers are accepted! - Vouchers can also be presented on your mobile device for this attraction.

  • For your information, complete Tour Operator Information including contact details is included on your tour voucher

  • Availability was accurate at the time of booking however, is subject to change due to circumstances out of our control

  • We strongly suggest reconfirming your booking with the tour operator within 24 hours of making your booking and prior to making other travel arrangements

Cancellation Policy

  • If you cancel at least 7 day(s) (NZDT 17:00) in advance of the scheduled departure, there is no cancellation fee.

  • If you cancel 4 day(s) (NZDT 17:00) in advance of the scheduled departure, there is a 50 percent cancellation fee.

  • If you cancel within 3 day(s) (NZDT 17:00) of the scheduled departure, there is a 100 percent cancellation fee.